SciVerse Search with Support
Would combine the functionality of the SciVerse apps with the ability to IM a librarian if the library uses AIM or Meebo to provide instant message reference services. In the preferences screen, the user could add the screen name of the library’s AIM or Meebo account, and have it available when they need assistance.
Value for Users
Distance and/or mobile users often need assistance as much as in-person users! This would offer point-of-need assistance to users.
Application Users
A typical user would be any undergrad starting research, but also more advanced searchers who may encounter issues.
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