SciVerse Live Chat
The idea is an app that using live chat technologies connects library assistants with researchers.
The application workflow could be: 1. A library assistant creates an account (it requires institution’s IP range) and logins using the SciVerse live chat website. 2. When a researcher needs help, he simply have to click the “Live Chat” app. Then, he will be connected with a local library assistant. 3. During the session, the library assistant will be able to see information such as user’s query.